Return and Refund Policy

Should Zopsho be unable to fulfill the order due to actions, inactions, defaults, omissions, or negligence on the part of the Customer, Zopsho reserves the right to cancel the order without issuing a refund.

Zopsho has two types of return and refund policies, one for delivery products and one for instant products.

Delivery Product Return and Refund Policy:

Refund Period: 3-7 Days

Conditions for Refund:

●Refunds are only issued; no exchanges are permitted.
●The product must be returned in its original packaging.
●Proof of purchase, such as a receipt, must accompany the returned product.
●If you require a refund and return within 24 hours of delivery, please contact us via email or WhatsApp with the reason for the refund, whether it was the wrong product, or damaged product, or mismatched product (different from prescription), or any other reason.

Instant Product Return and Refund Policy:

Refund Period: 3-7 Days

Conditions for Refund:

●Refunds and exchanges are permitted.
●The product must be returned in its original packaging.
●Proof of purchase, such as a receipt, must accompany the returned product.
●If you require a refund and return within 24 hours of delivery, please contact us via email or WhatsApp with the reason for the refund, whether it was the wrong product, or damaged product, or any other reason.

If the Customer qualifies for a refund according to the terms outlined in this T&Cs, the refund value will be reimbursed to the customer’s bank account registered with Zopsho. Please note that processing times for refunds may vary and could take between 3 to 7 business days (or longer for international banks) due to the necessary procedures undertaken by Zopsho, the Card Company, and/or the Bank.

At Zopsho, we prioritize user satisfaction. If you encounter any issues with your order, feel free to reach out to us via our Whatsapp chat feature. We are committed to assisting you promptly and in alignment with the guidelines outlined in the Return and Refund Policy section of these T&Cs.