Personal Contact Information

Zopsho may gather various types of information from users of our application, collectively referred to as Personally Identifiable Information (PII). This includes details such as first and last names, gender, physical addresses, phone numbers, email addresses, GPS location, date of birth, photographs, and identification (ID).

Additionally, we may collect information regarding past Zopsho orders, customer service inquiries, service reviews, and certain social networking preferences (e.g., pages you ‘Like or ‘Recommend’).

Non-Personally Identifiable Information (Non-PII) refers to aggregated and demographic data that does not disclose your specific identity. We and our third-party service providers may collect Non-PII, including demographic data such as location, gender, and date of birth. This information may be aggregated in a manner that does not personally identify you or any other user.

We and our third-party service providers may also employ technologies to enhance your experience and provide tailored information.

Use of your Information

Zopsho utilizes Personally Identifiable Information (PII) to establish and manage users’ Zopsho accounts, communicate about Zopsho services, offer additional services, promotions, and special offers, as well as to process purchases made through Zopsho. Users have the option to opt out of receiving promotional communications by visiting the application and providing their email address via the opt-out option on their Personal account page. PII may also be used by Zopsho to enforce its terms of use and service.

Zopsho does not sell collected information to third parties but shares it with third-party vendors and service providers to facilitate application functions and service delivery. Additionally, Zopsho may share users’ order details and contact information with vendors to process orders and may disclose PII to third parties such as attorneys, collection agencies, or law enforcement authorities as necessary.

User-generated content, such as service/vendor reviews and social networking preferences, may be publicly accessible on the application, and Zopsho cannot guarantee the privacy of any PII included in such content.

Non-Personally Identifiable Information (Non-PII) may be used for any purpose as it does not personally identify individuals. Zopsho reserves the right to share Non-PII with affiliates and third parties. In certain cases, Non-PII may be combined with PII, in which case the combined information is treated as PII.

Payment Information

When placing an order on the application, you must choose a payment method. Zopsho does not require or store your debit/credit card details. Payments can be made directly to the vendor upon delivery, using methods such as cash, card, or UPI. Additionally, online debit/credit card payment is available, and in some cases, it may be the sole payment method accepted. For transactions involving online debit/credit cards, we securely transmit your card information to the respective card company in an encrypted format during order processing. Depending on your preference, we may retain a portion of your card details in encrypted form, employing stringent physical, electronic, and procedural measures to safeguard your credit card information.

Order Placement Information

During the order process, we require personal information such as your name, address, phone number, email address, and similar details necessary to identify you and fulfill your order. This information is used solely to manage and complete your order, including updating you on your order status. Your personal information is treated as confidential and is not shared with any third parties without your consent, unless required by law. Marketing emails are sent only to individuals who have explicitly opted to receive such communications.

Navigation and Click Stream Data

While you navigate our application, we collect navigational and click stream data, which includes information such as the pages you visit, the features you utilize, and the duration of your stay on specific pages. This data does not identify you personally and remains unlinked to your identity. We utilize this information for several purposes: to support and analyze your purchases, enhance your experience, fulfill legal requirements, deliver specialized advertising content or recommendations, and for internal analysis. This data is shared only with our staff and third parties involved in completing your transactions, delivering your orders, and analyzing your application usage.

Marketing

We do not engage in the sale or rental of your personal information to third parties for their marketing endeavors without obtaining your explicit consent. Your information may be combined with data from other sources to enhance and tailor our services, content, and advertising. Should you prefer not to receive marketing communications from us via email or opt out of our ad-customization programs, please convey your preference to us via email or adjust your settings through the “My Account” section in the application. Your preferences matter to us, and we’re here to accommodate them.

Do we disclose your Personal Information?

We may share your information with our staff and third parties involved in delivering your order, as well as in analyzing and supporting your use of the application. Your information may also be disclosed if it’s necessary to protect our legal rights, respond to actual or potential harmful conduct, or if we have a good faith belief that such action is required to: (1) comply with legal obligations, including governmental or court orders, or legal processes served on us, or (2) safeguard our property, rights, application users, or the public. This may involve sharing information with other companies and organizations for purposes such as fraud prevention and credit risk management.

Deletion of Account

At Zopsho, we offer you the ability to delete your account directly through our application. Please be aware that if you have any ongoing transactions or outstanding balances, account deletion may not be possible until these matters are resolved.
Zopsho reserves the right to retain a soft copy of your data for a few months following account deletion. This is to comply with legal obligations, resolve disputes, or enforce our terms and conditions. After this retention period, your data will be permanently deleted from our systems, ensuring it cannot be recovered.
Kindly ensure all transactions and payments are settled before proceeding with account deletion. To delete your account via our app, please follow these steps:

Open the Zopsho app on your device.

Access the ‘Settings’ menu, typically located within your user profile.

Choose ‘Account Info.’

Select the option to delete your account.

Follow the prompts on-screen to confirm and finalize the deletion process.

Please note that deleting your account will result in the removal of your personal data. However, certain information may need to be retained if required by law or for legitimate business interests, such as legal claims, fraud prevention, or ensuring the safety of ourselves and others. Once your data is deleted from the app, it is permanently erased from our systems and cannot be recovered. For any further inquiries, please reach out to our customer support team.

How is Personally Identifiable Information Disclosed?

We may share personally identifiable information (PII) in the following circumstances:

With third-party service providers who assist us with various services such as data analysis, payment processing, order fulfillment, IT services, customer service, email delivery, and credit card processing.

As necessary to fulfill your purchase, for instance, sharing PII with our vendor partners to facilitate order fulfillment.

To identify you to any recipient of messages you send through the application regarding app-related content.

With sponsors of promotions (whether hosted by us or not) or in accordance with promotion rules. It’s important to review the rules of each promotion you participate in as they may contain additional information about sponsors’ or third parties’ use of your PII.

In the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or part of our business, assets, or stock.

When we believe it’s appropriate to: (a) comply with applicable laws, including those outside your country of residence; (b) respond to legal processes; (c) comply with requests from public and government authorities, including those outside your country of residence; (d) enforce our terms and conditions; (e) protect our operations or those of our affiliates; (f) protect our rights, privacy, safety, or property, as well as those of our affiliates, you, or others; and (g) enable us to pursue available remedies or limit potential damages.

Protection of Your Personal Information

Our application features secure sections designed for gathering user information, with critical data stored in encrypted formats. We use a range of technical and managerial procedures to ensure the confidentiality, security, and integrity of the data stored within our system.

Security

We use reasonable organizational, technical, and administrative safeguards to protect personally identifiable information (PII) within our control. However, it’s important to note that no method of data transmission over the Internet or storage system is entirely foolproof. Therefore, we advise against sending us sensitive information. If you suspect that your interaction with us has become compromised in any way, such as a potential breach of your account security, please promptly inform us by following the instructions outlined in the “Contact Us” section.

Third Parties

This Privacy Policy does not cover the practices of third parties, including our affiliates, or any third-party websites or applications linked to from our application. The presence of a link on our application does not indicate our endorsement of the linked party or its practices.

Information about Our Services

Ensuring your satisfaction is our top priority. To enhance our service, we occasionally send information about products, services, discounts, promotions, and campaigns that we believe may interest you. We only send marketing communications with your consent. If you no longer wish to receive these updates and would like to unsubscribe from marketing communications, you can contact us via email or adjust your settings through the “My Account” section in the application. Your preferences matter to us, and we’re here to accommodate them.

Privacy Policy Amendment

Zopsho may change this Privacy Policy at any time by publishing the new version on the Application.

Modifying Personal Information

Modify your personal information anytime by logging into your user account. Navigate to “My Account” to update the information listed under “Account Info” and “Saved Address“.

Contact

We welcome your requests and inquiries regarding the use of your information. Please direct any comments or questions to Zopsho.

For inquiries or concerns regarding our privacy policy, you can reach us via email at support@zopsho.com or by mail at the following address:

Panadans, University Road, Vidya Nagar Colony, Thrikkakara, Kalamassery, Corrazone, Kochi, Kerala 682022

Please note that calls to and from Zopsho may be recorded for quality assurance and training purposes.